What is Self-Exclusion?
A formal request to a gambling operator (or GamStop for all UK online casinos) to block access to your account for a minimum period of 6 months. Self-exclusion cannot be reversed during the chosen period, and the operator must cease all marketing to you.
In Depth: Self-Exclusion
Self-exclusion is available at two levels:
Single-casino self-exclusion: Contact the casino directly via live chat, email, or account settings. The exclusion must be actioned within 24 hours under UKGC rules. Also covers sister brands under the same licence.
GamStop (national): One registration excludes you from every UKGC-licensed online casino simultaneously. The most comprehensive option.
After the exclusion period ends, reactivation is not automatic — GamStop requires a 7-day cooling-off, and individual casinos must confirm reactivation is your active choice.
Marketing: After self-exclusion, a casino must remove you from all mailing lists immediately. Receiving marketing after self-exclusion is a reportable UKGC breach.
Related Terms
Cooling-Off Period
A temporary break from gambling, typically ranging from 24 hours to several weeks, during which a player's account is suspended. Less permanent than self-exclusion, a cooling-off period allows players to pause and reflect without permanently closing their account.
GamCare
The leading UK charity providing support, information, and counselling for people affected by problem gambling. GamCare operates the National Gambling HelpLine (0808 8020 133, free, 24/7) and offers free treatment through the National Gambling Treatment Service.
GamStop
The UK's national online self-exclusion scheme. Registering with GamStop (free, at gamstop.co.uk) simultaneously excludes you from all UKGC-licensed online gambling websites and apps for your chosen period (6 months, 1 year, or 5 years).
Problem Gambling
A pattern of gambling behaviour that disrupts personal, family, or vocational pursuits. Characterised by an inability to control the amount of time or money spent gambling, chasing losses, and continued gambling despite negative consequences.