What is Problem Gambling?
A pattern of gambling behaviour that disrupts personal, family, or vocational pursuits. Characterised by an inability to control the amount of time or money spent gambling, chasing losses, and continued gambling despite negative consequences.
In Depth: Problem Gambling
Problem gambling exists on a spectrum from mild concern to severe disorder. Warning signs include:
- Spending more than intended or can afford
- Chasing losses (trying to win back money lost)
- Lying to family/friends about gambling
- Neglecting work or relationships due to gambling
- Gambling as an escape from stress or anxiety
- Failed attempts to cut down or stop
PGSI (Problem Gambling Severity Index): A validated 9-question clinical tool used to assess gambling harm. A score of 8+ indicates problem gambling; 3–7 suggests moderate risk.
Problem gambling is increasingly recognised as a disorder with neurological similarities to substance addiction. Free treatment is available via the NHS and GamCare.
Related Terms
Deposit Limit
A player-set cap on how much money can be deposited into a casino account over a daily, weekly, or monthly period. Required by the UKGC — all licensed operators must offer deposit limits. Reductions take effect immediately; increases require a 24-hour waiting period.
GamCare
The leading UK charity providing support, information, and counselling for people affected by problem gambling. GamCare operates the National Gambling HelpLine (0808 8020 133, free, 24/7) and offers free treatment through the National Gambling Treatment Service.
GamStop
The UK's national online self-exclusion scheme. Registering with GamStop (free, at gamstop.co.uk) simultaneously excludes you from all UKGC-licensed online gambling websites and apps for your chosen period (6 months, 1 year, or 5 years).
Self-Exclusion
A formal request to a gambling operator (or GamStop for all UK online casinos) to block access to your account for a minimum period of 6 months. Self-exclusion cannot be reversed during the chosen period, and the operator must cease all marketing to you.